My last review was rejected, and I expect this power will too. This company has abysmal customer service and delivery times. It was nearly 8 months from paying them $10k to get delivery. I was quoted at 12 weeks, and the timeline kept slipping. Even worse, there were no updates from the company during this time without me asking multiple times for updates and begging for help and support.
I have a chronic back condition. This was purchased to replace a damaged workstation I had before, and I lost months of productivity. At the same time, this company held my money and did not deliver the products I purchased in a timely or professional manner.
Unfortunately, after waiting countless months for my much needed workstation I am struggling with the installation. A bolt snapped in half during the initial installation and when the installers returned to extract the piece of bolt that was stuck, their drill bit broke. I am still waiting for their return so they can try again.
The chair is fantastic! It is very comfortable and the ergonomic adjustability enhances my ability to ‘get in the zone’ during my design sessions. I loved my work chair so much, I got a Home Chair as well.
However, I also tried the memory foam cushion and, I’m sorry to say, that barely gets 1-star. It not only took several months to get it delivered, the attachment method not only looks bad, it simply doesn’t work. I have already removed the leg cushions and am trying to decide if I am going to keep trying to use the seat cushion, or not. Great idea, but poor execution.
Exactly what I was hoping this would extend my view without turning my head.
I'm certain the tumbler holder has saved me from spilling a drink on myself. It moves gracefully with the chair's various positions, always keeping the cup upright with a smooth action that instills confidence the cup will not ever come close to spilling. Even when moving to the full recline position, the cup stays upright. Today I am using a larger tumbler, and because of the size, I removed the three flexible spacers around the holder. It's a perfect fit. Even my large water bottle fits. If I decide to use a slimmer tumbler, the spacers very easily slip back on. I also like how the tumbler holder can move up and down the arm, so my drink can be very close to my hand, or farther away for people with longer arms, so you can reach to the point you feel comfortable and your cup is there. This is an essential item to go with the chair. It makes having your drink of choice a breeze, no matter what position you need to work. I highly recommend.