Setup & FAQ
Documentation & Tutorials
Welcome to the Altwork family! Below you will find links to all the necessary .pdf files for assembling your Altwork products. If you have questions or need assistance please contact support@altwork.com.
Signature Series Assembly Instructions
- Signature Station Assembly Instructions Video
- Signature Station Assembly Instructions
- Signature Series Adjustment Video
- First Time Adjustments Video
- Flex Station Assembly Instructions Video
- Flex Station Assembly Instructions
- Flex Series Adjustment Video
- Upper-Lower Monitor Mount Instructions
- Side-By-Side Monitor Mount Instructions
- Triple Monitor Mount Instructions
- Side Monitor Mount Instructions
General
The Altwork Station is available in two trim levels, Flex Series and Signature Series.
The Flex Series is our base model Altwork Station. It is crafted with the same frame and materials as the Signature Series, but comes with a pared down feature set. The Flex Series is built on a stationary base and does not have a standing desk mode. Adjustments to the leg position and headrest are done manually. The Flex Series comes with a Standard Monitor arm. Available upgrades include casters for portability, a right side palm rest, and our advanced monitor arm.
The Signature Series is our premier model with full electronic adjustability at the touch of a keypad button. Standing mode, casters, and advanced monitor arm are standard on the Signature Series.
Both Flex and Signature Series are capable of full recline and offer adjustable desk, backrest, headrest and monitor arm. Additionally, our accessories line is built to function in complement to both Stations.
Headrest
Standard monitor arm (monitor is not included, advanced monitor arm upgrade is available)
Desk
Leg rest
Frame with feet (casters upgrade is available)
VESA mount for standard monitor
Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk
Optional product add-ons available
Headrest
Advanced monitor arm (monitor is not included)
Desk
Fully adjustable leg rest
Frame with casters
VESA mount for a single monitor up to 40 pounds
Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk
Optional accessories available
The Altwork Station measures 35" at its widest point on the backrest. Fully reclined, the Station is 72" in length. The total floor space required for an Altwork Station is just 18 s.f.
The Altwork Station comes with a set of magnets which attach to your keyboard and mouse to hold them on our magnetic desk.
The Altwork Station can accommodate any 100x100mm and up to 40 lbs of total monitor and laptop weight. Nearly all keyboard and mouse will work including the Apple Magic Mouse.
At this time there is only one option for the desk.
The Altwork Station offers a desk surface area that is 29" wide x 16" deep.
The Altwork Station comes with a cable management system that runs vertically and horizontally up to the monitor(s).
Yes. The Station is available in both 110v and 220v models.
Mounting your laptop is meant to be used for convenience and as a smaller second screen. You will need to use an external keyboard and mouse with your laptop.
Only slightly. We encourage you to watch these videos for a demonstration.
Signature Series
Flex Series
No.
No. You can only enter straight from the front or on the right side of the Station.
No.
The Altwork Station is optimal for users up to 250 lbs with a height between 5'1" and 6'6". We do have users outside of this range and encourage you to email support@altwork.com to discuss fit.
No. The Altwork Station is upholstered in durable nylon designed for strength and longevity.
The Altwork Station is upholstered in durable nylon designed for strength and longevity.
We are pleased to have delivered over 1,000 Altwork Stations to homes and offices worldwide.
Shipping & Assembly
If you are somewhat mechanically inclined, the Station will require approximately two hours for two people to assemble.
The Station ships on a pallet containing five boxes. There will be additional boxes if accessories or monitor mounts are ordered. Two of the boxes are large, with the heaviest weighing 120 pounds. Two people are needed to bring it into your home or office.
Yes. We offer third party professional assembly in all of the continental United States and many parts of Canada.
With a few exceptions, we ship worldwide. Shipping rates are calculated during checkout, or you can chat with us to get a quote to your location.
We provide all the tools you need for assembly.
Policies
We offer a five year limited warranty.
We offer a 30 day return policy with free return shipping within the continental United States. Customers outside the U.S. are eligible for returns within 30 days but are responsible for the cost of return shipping. We ask that returns are packaged in original boxes and undamaged.
Within the continental U.S. we offer free shipping and free returns within 30 days of delivery. This allows you to try the Station for 30 days in your home or office risk-free. If you would like to return the Station for any reason, you will receive a full refund with no restocking fee and we will pay for return shipping. All we ask is that you keep the original boxes as well as packaging material and the Station is returned free from damage.
Service requests are handled via email within one hour during regular business hours. We are able to provide service worldwide.
Yes! We have an affiliate program which offers a generous 5% commission.