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Frequently Asked Questions
Purchasing & Policies
We offer a five year limited warranty.
Altwork accepts returns within 30 days of order receipt for customers in the 48 contiguous United States. Customers are responsible for return shipping, which will be charged at a flat rate of $595. Outbound shipping charges and third-party professional assembly charges are non-refundable. Please see our return policy for more information: Altwork Return Policy
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We will be launching a new affiliate program soon.
Shipping, Delivery & Assembly
The Station ships on a pallet containing five boxes. There will be additional boxes if accessories or monitor mounts are ordered.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Two of the boxes are large, with the heaviest weighing 120 pounds. Two people are required to bring it into your home or office.
If you are somewhat mechanically inclined, the Station will require approximately two hours for two people to assemble.
Yes. We offer third party professional assembly in all of the continental United States and many parts of Canada.
We provide all the tools you need for assembly.
Yes. You can also access manuals and guides digitally here.
Product Models & Configurations
The Altwork Station is available in two trim levels, Flex Series and Signature Series.
The Flex Series is our base model Altwork Station. It is crafted with the same frame and materials as the Signature Series, but comes with a pared down feature set. The Flex Series is built on a stationary base and does not have a standing desk mode. Adjustments to the leg position and headrest are done manually. The Flex Series comes with a Standard Monitor arm. Available upgrades include casters for portability, a right side palm rest, and our advanced monitor arm.
The Signature Series is our premier model with full electronic adjustability at the touch of a keypad button. Standing mode, casters, and advanced monitor arm are standard on the Signature Series.
Both Flex and Signature Series are capable of full recline and offer adjustable desk, backrest, headrest and monitor arm. Additionally, our accessories line is built to function in complement to both Stations.
Flex Series
Headrest
Standard monitor arm (monitor is not included, advanced monitor arm upgrade is available)
Desk
Leg rest
Frame with feet (casters upgrade is available)
VESA mount for standard monitor
Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk
Optional product add-ons available
Signature Series
Headrest
Advanced monitor arm (monitor is not included)
Desk
Fully adjustable leg rest
Frame with casters
VESA mount for a single monitor up to 40 pounds
Mac or PC developer magnet set to affix keyboard, mouse, tablets to the desk
Optional accessories available
At this time there is only one option for the desk.
Sizing, Space & Fit
The Altwork Station measures 35" at its widest point on the backrest. Fully reclined, the Station is 72" in length. The total floor space required for an Altwork Station is just 18 s.f. Please view our augmented reality app to determine if an AltWork station will be suitable for your space.
The Altwork Station offers a desk surface area that is 29" wide x 16" deep.
The Altwork Station is optimal for users up to 300lbs with a height between 5'1" and 6'6". We do have users outside of this range and encourage you to email support@altwork.com to discuss fit.
Comfort & Ergonomics
Only slightly. We encourage you to watch these videos for a demonstration.
Signature Series
No. You can only enter straight from the front or on the right side of the Station.
The Altwork Station comes with a set of magnets which attach to your keyboard and mouse to hold them on our magnetic desk.
No.
No.
The Altwork Station is upholstered in durable nylon designed for strength and longevity.
No. The Altwork Station is upholstered in durable nylon designed for strength and longevity.
Technology & Workspace Setup
The Altwork Station comes with a set of magnets which attach to your keyboard and mouse to hold them on our magnetic desk.
The Altwork Station can accommodate any 100x100mm and up to 40 lbs of total monitor and laptop weight. Nearly all keyboard and mouse will work including the Apple Magic Mouse.
The Altwork Station comes with a cable management system that runs vertically and horizontally up to the monitor(s).
Yes. The Station is available in both 110v and 220v models.
Mounting your laptop is meant to be used for convenience and as a smaller second screen. You will need to use an external keyboard and mouse with your laptop.
Service & Support
Service requests are handled via email within one hour during regular business hours. We are able to provide service worldwide. Please send requests to support@altwork.com.


